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New Frequently Asked Questions

  • Where do you get your products?

We order a majority of our supplies directly from the manufacture. We have business relationships with many large distributors and manufactures.  Some of our supplies are sourced from hospital overstock across the United States. We act as a liquidator of many different medical products. 

  • Do you import products from outside of the United States?

No. We never purchase any products from sources outside of the United States.

  • What shipping method do you use?

We currently ship orders through USPS and FedEx. All shipping addresses that are post office boxes will be shipped VIA USPS Only!!

  • What is your order processing time?

We typically process/pack orders the same business day, if orders are received by 11:00am Central Standard Time. In some cases it could take 1-2 business days for orders to process. Please allow at least 1 business day for your order to ship. Our warehouses ship orders Monday through Friday. All orders placed after cut-off time will be shipped the next business day.

  • How long does shipping take?

For standard shipping orders within the Continental United States, your order will be received within 3 business days sometimes sooner if shipped via FedEx Express or USPS Priority Mail.

For all order shipped via USPS First Class Mail; please allow 5 business days for your order to be received.

For all order shipped via USPS Priority Mail; please allow 4 business days for your order to be received.

We drop ship many products on our website. If your item qualifies for drop shipping, your order could be received the next business day if your order is placed before 10:00am Central Standard Time.

For all other Puerto Rico, Hawaii, and Alaska please allow 5 business days for your order to be received. 

Outside of the United States delivery time varies by location.

  • Do you offer quantity discounts? 

Yes, If you would like to inquire about our quantity discounts, please email sales@medicalsupplysurplus.com Please specify the item and the quantity you would like to purchase.

  • Do you establish tax exempt accounts?

Yes. First you must create an account with us and you will need to email us a copy of your tax-exempt form. Once received, we will code your account as being tax exempt.

  • What are your business hours?

Customer Service is available Monday-Friday from 9am to 2pm CST. Customer Service can be reached by email 24 hours a day.