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Return Policy

Effective date: January 1, 2018
CMHernandez LLC ("us", "we", or "our") operates the www.medicalsupplysurplus.com website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.medicalsupplysurplus.com
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data

We stand by 100% of the items we sell at Medical Supply Surplus. We pride ourselves on providing the best level of customer service possible. We offer a  refund guarantee (minus shipping) on all the products we sell. If you have a issue with your product, please email sales@medicalsupplysurplus.com and one of our dedicated customer service reps will assist you. 

If there is a error on our part; to receive a 100% refund all items must be in the original packaging, unopened, and undamaged. 

All returns will be subjected to a 25% restocking fee.

Returns for orders placed over 30 days will be subjected to a 35% restocking fee and a store credit will be issued as the method of return payment. All store credits must be used in 30 days. All products purchased with a store credit are non-returnable and non-refundable. 

Returns for item not in original packaging and/or opened will be subjected to a 50% restocking fee. 

Returns for orders placed over 45 days will not be accepted. 

All refunds for returns will be processed in 2-3 business days after receipt of product.

Return Policy


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