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Customer Service Representative - Remote

Position Description:

CMHernandez LLC is currently seeking an enthusiastic and experienced remote Customer Service Rep to handle inbound customer calls. We are a small family owned business that is a supplier of medical products for businesses, patients, and hospital facilities. You will be receiving inbound calls from patients, their family members/caretakers, and/or nurses and representatives from home health agencies in order to assist with medical supply order placement and product inquiries.

Job Responsibilities

  • Accept inbound calls and handle customer requests with professional phone etiquette
  • Place outbound calls to follow-up with customer inquires and order adjustments as necessary
  • Provide Customers Updates on Sales Orders through email/text/chat and phone
  • Create Customer Accounts using our Web Based Sales Software
  • Process orders for new and existing customers, collecting necessary information for shipment and payment processing
  • Process manual Debit/Credit Card Transactions
  • Provide Basic Product Information to Customers
  • Enter all call notes related to orders.
  • Respond to customer inquiries via email
  • Respond to customer inquiries using a web-based chat tool
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
  • Work with multiple online systems, computer programs and multitask in a semi-fast paced environment
  • Review and confirm order status and delivery.
  • Keep digital records of customer interactions, and file digital documents.
  • Follow communication procedures and guidelines
  • Assist customers with our Online Website Navigation
  • Works under direct supervision and receives detailed instructions
  • Daily Basic Administrative Task

Minimum Requirements

  • Minimum Age Requirement: 18 years old
  • High school diploma or equivalent
  • 2+ years of customer service experience
  • 2+ years of data entry experience
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong phone contact handling skills and active listening
  • Proficient in online web-based software
    • Shopify Order Processing
    • Zoom
    • Microsoft Teams
    • Microsoft Outlook
  • Must be able to use online phone software
  • Strong computer skills to include terminology, function, and navigation
  • Ability to speak, read, and write English with proficiency.
  • Must have a reliable at home internet connection.
  • Adhere to your schedule on the daily basis

Additional:

  • We’re seeking either a part time employee (9am to 3pm CST) or Full Time (8:00am to 4pm CST)
  • Background Check is Required
  • Camera usage is a requirement for meetings/online trainings.
  • Workdays are Monday – Friday.
  • This position is temporary. Not to exceed 120 days.
  • Pay is $15.00 per hour
  • There are no medical/dental/401K benefits for this position.

REMOTE DETAILS: As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training/Meeting activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job.

Please email your resume to crystal@medicalsupplysurplus.com. Please indicate if you are interested in part-time or full-time and your available start date!