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Customer Service Representative - Remote

Position Description:

CMHernandez LLC is currently seeking an enthusiastic and experienced remote Customer Service Rep to handle inbound customer calls. We are a small family owned business that is a supplier of medical products for businesses, patients, and hospital facilities. You will be receiving inbound calls from patients, their family members/caretakers, and/or nurses and representatives from home health agencies in order to assist with medical supply order placement and product inquiries.

Job Responsibilities

  • Accept inbound calls and handle customer requests with professional phone etiquette
  • Place outbound calls to follow-up with customer inquires and order adjustments as necessary
  • Provide Customers Updates on Sales Orders through email/text/chat and phone
  • Create Customer Accounts using our Web Based Sales Software
  • Process orders for new and existing customers, collecting necessary information for shipment and payment processing
  • Process manual Debit/Credit Card Transactions
  • Provide Basic Product Information to Customers
  • Enter all call notes related to orders.
  • Respond to customer inquiries via email
  • Respond to customer inquiries using a web-based chat tool
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
  • Work with multiple online systems, computer programs and multitask in a semi-fast paced environment
  • Review and confirm order status and delivery.
  • Keep digital records of customer interactions, and file digital documents.
  • Follow communication procedures and guidelines
  • Assist customers with our Online Website Navigation
  • Works under direct supervision and receives detailed instructions
  • Daily Basic Administrative Task

Minimum Requirements

  • Minimum Age Requirement: 18 years old
  • High school diploma or equivalent
  • 2+ years of customer service experience
  • 2+ years of data entry experience
  • Ability to multi-task, prioritize, and manage time effectively
  • Strong phone contact handling skills and active listening
  • Proficient in online web-based software
    • Shopify Order Processing
    • Zoom
    • Microsoft Teams
    • Microsoft Outlook
  • Must be able to use online phone software
  • Strong computer skills to include terminology, function, and navigation
  • Ability to speak, read, and write English with proficiency.
  • Must have a reliable at home internet connection.
  • Adhere to your schedule on the daily basis


  • We’re seeking either a part time employee (9am to 3pm CST) or Full Time (8:00am to 4pm CST)
  • Background Check is Required
  • Camera usage is a requirement for meetings/online trainings.
  • Workdays are Monday – Friday.
  • This position is temporary. Not to exceed 120 days.
  • Pay is $15.00 per hour
  • There are no medical/dental/401K benefits for this position.

REMOTE DETAILS: As a work from home employee, the expectation is that you have your camera on when participating in your onboarding/training/Meeting activities. Please note that work from home is not a substitute for childcare or eldercare, arrangements must be made ahead of your start date. You will be required to have a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job.

Please email your resume to Please indicate if you are interested in part-time or full-time and your available start date!