Surat, Gujarat
6 hours ago
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New Return Policy

We stand by 100% of the items we sell at Medical Supply Surplus. We pride ourselves on providing the best level of customer service possible. We offer a  refund guarantee (minus shipping) on all the products we sell. If you have a issue with your product, please email and one of our dedicated customer service reps will assist you. 

If there is an error on our part; to receive a 100% refund all items must be in the original packaging, unopened, and undamaged. 

All order discrepancies must be reported to us with 3 business days of receiving the order.

All returns will be subjected to a 35% restocking fee due to the nature of product we sell. Medical items cannot be restocked nor resold per our best practices policies. All returns are discarded which results in a higher return fee. 

Returns for orders placed over 30 days will not be accepted. All store credits issued for returns must be used in 30 days. All products purchased with a store credit are non-returnable and non-refundable. 

Returns for orders placed over 30 days will not be accepted. 

All refunds for returns will be processed in 2-3 business days after receipt of product.