We stand by 100% of the items we sell at Medical Supply Surplus. We pride ourselves on providing the best level of customer service possible. We offer a refund guarantee (minus shipping) on all the products we sell. If you have a issue with your product, please email email@example.com and one of our dedicated customer service reps will assist you.
If there is an error on our part; to receive a 100% refund all items must be in the original packaging, unopened, and undamaged.
All order discrepancies must be reported to us with 3 business days of receiving the order.
All returns will be subjected to a 35% restocking fee due to the nature of product we sell. Medical items cannot be restocked nor resold per our best practices policies. All returns are discarded which results in a higher return fee.
Returns for orders placed over 30 days will not be accepted. All store credits issued for returns must be used in 30 days. All products purchased with a store credit are non-returnable and non-refundable.
Returns for orders placed over 30 days will not be accepted.
All refunds for returns will be processed in 2-3 business days after receipt of product.