We stand by 100% of the items we sell at Medical Supply Surplus. We pride ourselves on providing the best level of customer service possible. We offer a refund guarantee (minus shipping) on all the products we sell. If you have a issue with your product, please email email@example.com and one of our dedicated customer service reps will assist you.
If there is an error on our part; to receive a 100% refund all items must be in the original packaging, unopened, and undamaged.
All order discrepancies must be reported to us with 3 business days of receiving the order.
All returns will be subjected to a 35% restocking fee due to the nature of product we sell. Medical items cannot be restocked nor resold per our best practices policies. All returns are discarded which results in a higher return fee.
Return Request for orders over 30 days old will not be accepted. All store credits issued for returns must be used in 30 days. All products purchased with a store credit are non-returnable and non-refundable.
Once your return has been approved, your return must be postmarked within 7 business day. If your return is not postmarked within 7 business days, we will not accept your return and we will not pay the shipping cost to have your item returned to you.
All refunds for returns will be processed in 2-3 business days after receipt of product.