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Shipping Policy

We ship orders via USPS and UPS. Orders shipping to Post Office Boxes will be shipped via USPS only.

Order Processing Time

Most orders are processed within 1 business day. Processing occurs Monday through Friday, excluding holidays. If you need information about order processing time, please email us at cs@medicalsupplysurplus.com or call us. 

Estimated Delivery Time

Delivery estimates provided at checkout are carrier estimates and are not guaranteed delivery dates.

Carrier delays due to weather, volume, or other factors beyond our control do not qualify for refunds.

Delivery Confirmation

An order is considered fulfilled once the carrier confirms delivery to the shipping address provided at checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Orders shipped to the address entered at checkout are considered properly fulfilled.

Medical Supply Surplus is not responsible for delivery issues resulting from incorrect or incomplete addresses.

Stolen or Missing Packages

Medical Supply Surplus is not responsible for packages lost or stolen after confirmed delivery.

Customers are responsible for ensuring that packages can be safely received at the delivery location.

PO Box Deliveries

Orders shipped to a PO Box are delivered to USPS facilities and are considered delivered upon carrier confirmation.

Signature Requirement

We reserve the right to require signature confirmation for high-value or high-risk orders.

Lost in Transit

If a package is confirmed lost by the carrier prior to delivery, we will assist in filing a carrier claim.

Shipping Information: 

How long does shipping take?

  • For standard ground shipping orders within the Continental United States, your order will be delivered within 2-4 business days after your order has shipped.
  • For all order shipped via USPS Ground Advantage; please allow 3-5 business days for your order to be received after it has been shipped
  • For all orders shipped via UPS 2nd Day Air; please allow 2 business days for your order to be received after it has been shipped. 2nd Day Air does NOT deliver on Saturdays or Sundays
  • For all orders shipped via UPS Overnight; please allow 1 business day for your order to be received after it has been shipped. UPS Overnight does not deliver on Sundays
  • Next Day Delivery Products must be ordered before 12pm CST. Delivery Days are Monday- Saturday. 
  • For all other Puerto Rico, Hawaii, and Alaska please allow 5 business days for your order to be received.
  • Outside of the United States delivery time varies by location.

 International Shipping Policies

Frequently Asked Questions

Are Discounts Available ?

No discount codes needed—our prices are already discounted.

  • We operate as a distributor, so we don’t use coupons or promo codes like a traditional retailer. If something goes on sale, you’ll see the markdown right on the product page.
How do subscription deliveries work? 
  • You can set up automatic shipments for select items in our store, with delivery frequencies ranging from weekly to every 3 months.
  • Manage your subscription anytime—pause, skip, or cancel directly through your account portal or by calling us at 512-582-7048.

We also offer a Price Lock Guarantee:

  • Once your subscription is active, your price is locked in. Even if the product price increases on our website, you’ll continue to pay your original rate as long as your subscription remains active.
How much is shipping? 
  • Shipping is calculated based on the weight of your order. You’ll see the exact shipping cost in your cart before you check out.
  • And the best part? Orders over $99 ship FREE!
Are your products surplus items?

We’re often asked—“Are you a surplus store?” The short answer is: not anymore.

  • When our family first started this business, we sold a small number of surplus items because most large manufacturers wouldn’t work with us as a brand-new, small company. Over time, as we grew, we were able to establish official distribution contracts with many major manufacturers.

Today, we no longer sell surplus products. Everything we offer is sourced through authorized channels.

  • We chose to keep the name Medical Supply Surplus because it’s what our long-time customers know and trust us by. Our name reflects our roots, but our products reflect how far we’ve come.
Where do you get your products?

Our medical supplies are sourced directly from manufacturers and reputable small-business distributors. We’ve built strong relationships with some of the industry’s most trusted names, including: Medline, McKesson, Cardinal Health, Nestlé, and Abbott Nutrition.

These partnerships ensure that our customers receive authentic, high-quality products every time they order.

What shipping methods do you use?

We currently ship orders through USPS, UPS, and FedEx.  

Carrier & Service Options:  

  • USPS: Ground Advantage (also used for PO Boxes)  
  • UPS: Ground, 3 Day Select, 2nd Day Air, Overnight  
  • FedEx: Ground  

📮 Important: Orders shipping to PO Boxes will be delivered via USPS only—no exceptions.

What is your order processing time?
  • We typically process and pack orders the same business day when received by 1:00 PM CST (Central Standard Time).
  • In some cases, it may take 1–2 business days to process your order depending on item availability or volume.
  • Please allow at least 1 full business day for your order to ship.


If you have an urgent or emergency need, feel free to call us at 512-582-7048 or email us at cs@medicalsupplysurplus.com — we’re here to help.

How Can I Submit My Tax Exempt Form?

To set up your account as tax-exempt:

  • Create an account on our website.
  • Email your tax-exempt certificate to cs@medicalsupplysurplus.com
  • Once we receive your form, we will update your account to reflect tax-exempt status

You’ll receive a confirmation once your exemption is active. Let us know if you have any questions!

Are you a Licensed Facility?

Yes, we are licensed HME/DME distributor in the state of Texas.

What are your business hours?

Customer service is available Monday through Friday, from 8:00 AM to 5:00 PM CST.

You can reach us by:
• Phone: 512-582-7048
• Email: sales@medicalsupplysurplus.com
• Live Chat: Available during business hours on our website

We’re here to help!

All rights reserved. All Trademarks and Logos belong to their respective brand owners. Medical Supply Surplus does not represent or claim any relationship to the respective companies, their equipment or products, names are used for reference only. Medical Supply Surplus does not provide advice, training, or clinical support.

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