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Privacy Policy

Effective date: January 1, 2018

CMHernandez LLC ("us", "we", or "our") operates the www.medicalsupplysurplus.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. 

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.medicalsupplysurplus.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

CMHernandez LLC uses the collected data for various purposes:

  • To provide and maintain the Service

  • To notify you about changes to our Service

  • To allow you to participate in interactive features of our Service when you choose to do so

  • To provide customer care and support

  • To provide analysis or valuable information so that we can improve the Service

  • To monitor the usage of the Service

  • To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

CMHernandez LLC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

CMHernandez LLC may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation

  • To protect and defend the rights or property of CMHernandez LLC

  • To prevent or investigate possible wrongdoing in connection with the Service

  • To protect the personal safety of users of the Service or the public

  • To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

SMS Terms and Conditions

Upon messaging opt-in, the end user agrees to receive messages from Medical Supply Surplus (CMHernandez LLC) regarding account notification, order updates, shipping updates and general assistance with products and orders. End users can opt out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at cs@medicalsupplysurplus.com

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By visiting this page on our website: www.medicalsupplysurplus.com/privacypolicy

Frequently Asked Questions

Are Discounts Available ?

No discount codes needed—our prices are already discounted.

  • We operate as a distributor, so we don’t use coupons or promo codes like a traditional retailer. If something goes on sale, you’ll see the markdown right on the product page.
How do subscription deliveries work? 
  • You can set up automatic shipments for select items in our store, with delivery frequencies ranging from weekly to every 3 months.
  • Manage your subscription anytime—pause, skip, or cancel directly through your account portal or by calling us at 512-582-7048.

We also offer a Price Lock Guarantee:

  • Once your subscription is active, your price is locked in. Even if the product price increases on our website, you’ll continue to pay your original rate as long as your subscription remains active.
How much is shipping? 
  • Shipping is calculated based on the weight of your order. You’ll see the exact shipping cost in your cart before you check out.
  • And the best part? Orders over $99 ship FREE!
Are your products surplus items?

We’re often asked—“Are you a surplus store?” The short answer is: not anymore.

  • When our family first started this business, we sold a small number of surplus items because most large manufacturers wouldn’t work with us as a brand-new, small company. Over time, as we grew, we were able to establish official distribution contracts with many major manufacturers.

Today, we no longer sell surplus products. Everything we offer is sourced through authorized channels.

  • We chose to keep the name Medical Supply Surplus because it’s what our long-time customers know and trust us by. Our name reflects our roots, but our products reflect how far we’ve come.
Where do you get your products?

Our medical supplies are sourced directly from manufacturers and reputable small-business distributors. We’ve built strong relationships with some of the industry’s most trusted names, including: Medline, McKesson, Cardinal Health, Nestlé, and Abbott Nutrition.

These partnerships ensure that our customers receive authentic, high-quality products every time they order.

What shipping methods do you use?

We currently ship orders through USPS, UPS, and FedEx.  

Carrier & Service Options:  

  • USPS: Ground Advantage (also used for PO Boxes)  
  • UPS: Ground, 3 Day Select, 2nd Day Air, Overnight  
  • FedEx: Ground  

📮 Important: Orders shipping to PO Boxes will be delivered via USPS only—no exceptions.

What is your order processing time?
  • We typically process and pack orders the same business day when received by 1:00 PM CST (Central Standard Time).
  • In some cases, it may take 1–2 business days to process your order depending on item availability or volume.
  • Please allow at least 1 full business day for your order to ship.


If you have an urgent or emergency need, feel free to call us at 512-582-7048 or email us at cs@medicalsupplysurplus.com — we’re here to help.

How Can I Submit My Tax Exempt Form?

To set up your account as tax-exempt:

  • Create an account on our website.
  • Email your tax-exempt certificate to cs@medicalsupplysurplus.com
  • Once we receive your form, we will update your account to reflect tax-exempt status

You’ll receive a confirmation once your exemption is active. Let us know if you have any questions!

Are you a Licensed Facility?

Yes, we are licensed HME/DME distributor in the state of Texas.

What are your business hours?

Customer service is available Monday through Friday, from 8:00 AM to 5:00 PM CST.

You can reach us by:
Phone: 512-582-7048
Email: sales@medicalsupplysurplus.com
Live Chat: Available during business hours on our website

We’re here to help!

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