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Frequently Asked Questions

  • Do you offer discounts? 

  • The short answer is no. We do not have any discount codes or coupons available. We are a distributor; not a retail company. Coupon codes are not apart of our business model. Our prices are already discounted. If we offer a item as a sale item, the price will be marked down and displayed as a sale in our online store.

    • How much is shipping? 

    Shipping is calculated based on the weight of the item you are ordering. An exact shipping amount will be given in your cart before you check out. Also all orders over $99.00 will ship for free!!!

    • Are your products surplus items?

    We are actually not a surplus store. This comes as a surprise to many of our new customers. When our family started this business we were selling minimal surplus items, because most of the larger manufactures would not work with us due to being a new small business. As our business has grown, we were able to establish distribution contract with many manufactures and we no longer sell surplus items. We decided against changing our name, because this name is what many of our customers have known us as for years. 

    • Where do you get your products?

    Our supplies are sourced directly from the manufactures and small business distributors. We have business relationships with many large distributors and manufactures to include Medline, McKesson, Cardinal Health, Nestle, and Abbott Nutrition. 

    • Do you import products from outside of the United States?

    No. We never purchase any products from sources outside of the United States.

    • What shipping method do you use?

    We currently ship orders through USPS, UPS and FedEx. All shipping addresses that are post office boxes will be shipped VIA USPS Only!!

    • What is your order processing time?

    We typically process/pack orders the same business day, if orders are received by 1pm Central Standard Time. In some cases it could take 1-2 business days for orders to process. Please allow at least 1 business day for your order to ship. If you have a emergency situation please email us at 

    • How long does shipping take?

    For standard shipping orders within the Continental United States, your order will be received within 3 business days sometimes sooner if shipped via UPS Ground or USPS Priority Mail.

    For all order shipped via USPS First Class Mail; please allow 5 business days for your order to be received.

    For all order shipped via USPS Priority Mail; please allow 3 business days for your order to be received.

    All Next Day Delivery Items must be ordered no later than 12pm CST to deliver the next business day.

    For all other Puerto Rico, Hawaii, and Alaska please allow 5 business days for your order to be received. 

    Outside of the United States delivery time varies by location.

    • Do you establish tax exempt accounts?

    Yes. First you must create an account with us and you will need to email us a copy of your tax-exempt form. Once received, we will code your account as being tax exempt.

    • Are you a Licensed Facility?

    Yes we are licensed HME/DME distributor in the state of Texas. 

    • What are your business hours?

    Customer Service is available Monday-Friday from 8am to 4pm CST. Customer Service can be reached by email or chat 24 hours a day.