Conditions Apply:
- Cannot be combined with any other offers.
- Discounts cannot be retroactively applied.
- Sale begins 6am November 27, 2024 and Ends 11:59pm December 2, 2024
- All items purchased during the sale are non-returnable
Are Discounts Available ?
No discount codes needed—our prices are already discounted.
- We operate as a distributor, so we don’t use coupons or promo codes like a traditional retailer. If something goes on sale, you’ll see the markdown right on the product page.
How do subscription deliveries work?
- You can set up automatic shipments for select items in our store, with delivery frequencies ranging from weekly to every 3 months.
- Manage your subscription anytime—pause, skip, or cancel directly through your account portal or by calling us at 512-582-7048.
We also offer a Price Lock Guarantee:
- Once your subscription is active, your price is locked in. Even if the product price increases on our website, you’ll continue to pay your original rate as long as your subscription remains active.
How much is shipping?
- Shipping is calculated based on the weight of your order. You’ll see the exact shipping cost in your cart before you check out.
- And the best part? Orders over $99 ship FREE!
Are your products surplus items?
We’re often asked—“Are you a surplus store?” The short answer is: not anymore.
- When our family first started this business, we sold a small number of surplus items because most large manufacturers wouldn’t work with us as a brand-new, small company. Over time, as we grew, we were able to establish official distribution contracts with many major manufacturers.
Today, we no longer sell surplus products. Everything we offer is sourced through authorized channels.
- We chose to keep the name Medical Supply Surplus because it’s what our long-time customers know and trust us by. Our name reflects our roots, but our products reflect how far we’ve come.
Where do you get your products?
Our medical supplies are sourced directly from manufacturers and reputable small-business distributors. We’ve built strong relationships with some of the industry’s most trusted names, including: Medline, McKesson, Cardinal Health, Nestlé, and Abbott Nutrition.
These partnerships ensure that our customers receive authentic, high-quality products every time they order.
What shipping methods do you use?
We currently ship orders through USPS, UPS, and FedEx.
Carrier & Service Options:
- USPS: Ground Advantage (also used for PO Boxes)
- UPS: Ground, 3 Day Select, 2nd Day Air, Overnight
- FedEx: Ground
📮 Important: Orders shipping to PO Boxes will be delivered via USPS only—no exceptions.
What is your order processing time?
- We typically process and pack orders the same business day when received by 1:00 PM CST (Central Standard Time).
- In some cases, it may take 1–2 business days to process your order depending on item availability or volume.
- Please allow at least 1 full business day for your order to ship.
If you have an urgent or emergency need, feel free to call us at 512-582-7048 or email us at cs@medicalsupplysurplus.com — we’re here to help.
How Can I Submit My Tax Exempt Form?
To set up your account as tax-exempt:
- Create an account on our website.
- Email your tax-exempt certificate to cs@medicalsupplysurplus.com
- Once we receive your form, we will update your account to reflect tax-exempt status
You’ll receive a confirmation once your exemption is active. Let us know if you have any questions!
Are you a Licensed Facility?
Yes, we are licensed HME/DME distributor in the state of Texas.
What are your business hours?
Customer service is available Monday through Friday, from 8:00 AM to 5:00 PM CST.
You can reach us by:
• Phone: 512-582-7048
• Email: sales@medicalsupplysurplus.com
• Live Chat: Available during business hours on our website
We’re here to help!
