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International Shipping Policy

At Medical Supply Surplus, we are committed to providing our customers with seamless international shipping services. However, please note that any import taxes and duties imposed by the destination country are the responsibility of the customer. We kindly ask you to familiarize yourself with your country's import regulations and associated costs before placing an order.

1. Import Taxes and Duties: When shipping internationally, the destination country's customs office may impose additional charges such as import taxes, customs duties, or other fees. These charges are determined by the destination country's government and are beyond our control. As a result, they are not included in our shipping charges or product prices.

2. Customer Responsibility: It is the customer's responsibility to be aware of any potential import taxes and duties that may be applicable to their orders. We strongly recommend contacting your local customs office or visiting their official website to obtain the most accurate and up-to-date information regarding these charges. Failure to pay import taxes or duties may result in customs delays, additional fees, or the return of the shipment to us. In the event your order is refused or returned due to non payment of import taxes or fees, the customer is responsible for the import taxes and duties. These fees must be paid prior to the return delivery of your order and will be deducted from your refund. We highly encourage all customers to contact us prior to refusing or returning orders. 

3. Shipping Costs: Please note that our shipping charges cover the transportation of the goods from our facility to the destination address. They do not include any import taxes, customs duties, or additional fees, which are separate and may be required upon delivery. Customers are responsible for paying these charges directly to the appropriate authorities.

4. Assistance and Information: We understand that navigating international shipping regulations can be confusing, and we are here to assist you to the best of our abilities. If you have any questions or need further information regarding import taxes and duties, our friendly customer support team will be glad to help. Please reach out to us via email at cs@medicalsupplysurplus.com

Frequently Asked Questions

Are Discounts Available ?

No discount codes needed—our prices are already discounted.

  • We operate as a distributor, so we don’t use coupons or promo codes like a traditional retailer. If something goes on sale, you’ll see the markdown right on the product page.
How do subscription deliveries work? 
  • You can set up automatic shipments for select items in our store, with delivery frequencies ranging from weekly to every 3 months.
  • Manage your subscription anytime—pause, skip, or cancel directly through your account portal or by calling us at 512-582-7048.

We also offer a Price Lock Guarantee:

  • Once your subscription is active, your price is locked in. Even if the product price increases on our website, you’ll continue to pay your original rate as long as your subscription remains active.
How much is shipping? 
  • Shipping is calculated based on the weight of your order. You’ll see the exact shipping cost in your cart before you check out.
  • And the best part? Orders over $99 ship FREE!
Are your products surplus items?

We’re often asked—“Are you a surplus store?” The short answer is: not anymore.

  • When our family first started this business, we sold a small number of surplus items because most large manufacturers wouldn’t work with us as a brand-new, small company. Over time, as we grew, we were able to establish official distribution contracts with many major manufacturers.

Today, we no longer sell surplus products. Everything we offer is sourced through authorized channels.

  • We chose to keep the name Medical Supply Surplus because it’s what our long-time customers know and trust us by. Our name reflects our roots, but our products reflect how far we’ve come.
Where do you get your products?

Our medical supplies are sourced directly from manufacturers and reputable small-business distributors. We’ve built strong relationships with some of the industry’s most trusted names, including: Medline, McKesson, Cardinal Health, Nestlé, and Abbott Nutrition.

These partnerships ensure that our customers receive authentic, high-quality products every time they order.

What shipping methods do you use?

We currently ship orders through USPS, UPS, and FedEx.  

Carrier & Service Options:  

  • USPS: Ground Advantage (also used for PO Boxes)  
  • UPS: Ground, 3 Day Select, 2nd Day Air, Overnight  
  • FedEx: Ground  

📮 Important: Orders shipping to PO Boxes will be delivered via USPS only—no exceptions.

What is your order processing time?
  • We typically process and pack orders the same business day when received by 1:00 PM CST (Central Standard Time).
  • In some cases, it may take 1–2 business days to process your order depending on item availability or volume.
  • Please allow at least 1 full business day for your order to ship.


If you have an urgent or emergency need, feel free to call us at 512-582-7048 or email us at cs@medicalsupplysurplus.com — we’re here to help.

How Can I Submit My Tax Exempt Form?

To set up your account as tax-exempt:

  • Create an account on our website.
  • Email your tax-exempt certificate to cs@medicalsupplysurplus.com
  • Once we receive your form, we will update your account to reflect tax-exempt status

You’ll receive a confirmation once your exemption is active. Let us know if you have any questions!

Are you a Licensed Facility?

Yes, we are licensed HME/DME distributor in the state of Texas.

What are your business hours?

Customer service is available Monday through Friday, from 8:00 AM to 5:00 PM CST.

You can reach us by:
• Phone: 512-582-7048
• Email: sales@medicalsupplysurplus.com
• Live Chat: Available during business hours on our website

We’re here to help!

All rights reserved. All Trademarks and Logos belong to their respective brand owners. Medical Supply Surplus does not represent or claim any relationship to the respective companies, their equipment or products, names are used for reference only. Medical Supply Surplus does not provide advice, training, or clinical support.

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