At Medical Supply Surplus, we are committed to providing our customers with seamless international shipping services. However, please note that any import taxes and duties imposed by the destination country are the responsibility of the customer. We kindly ask you to familiarize yourself with your country's import regulations and associated costs before placing an order.
1. Import Taxes and Duties: When shipping internationally, the destination country's customs office may impose additional charges such as import taxes, customs duties, or other fees. These charges are determined by the destination country's government and are beyond our control. As a result, they are not included in our shipping charges or product prices.
2. Customer Responsibility: It is the customer's responsibility to be aware of any potential import taxes and duties that may be applicable to their orders. We strongly recommend contacting your local customs office or visiting their official website to obtain the most accurate and up-to-date information regarding these charges. Failure to pay import taxes or duties may result in customs delays, additional fees, or the return of the shipment to us. In the event your order is refused or returned due to non payment of import taxes or fees, the customer is responsible for the import taxes and duties. These fees must be paid prior to the return delivery of your order and will be deducted from your refund. We highly encourage all customers to contact us prior to refusing or returning orders.
3. Shipping Costs: Please note that our shipping charges cover the transportation of the goods from our facility to the destination address. They do not include any import taxes, customs duties, or additional fees, which are separate and may be required upon delivery. Customers are responsible for paying these charges directly to the appropriate authorities.
4. Assistance and Information: We understand that navigating international shipping regulations can be confusing, and we are here to assist you to the best of our abilities. If you have any questions or need further information regarding import taxes and duties, our friendly customer support team will be glad to help. Please reach out to us via email at cs@medicalsupplysurplus.com